We

This Privacy Policy is an agreement between you and NEAT LA Design Co. LLC, which is also known as NEAT or neatla.com.

we provide our website, neatla.com, to you subject to the following Policy. You may contact us regarding this policy by emailing: privacy @ neatla.com

You

Under our Policy, you must be at least 18 years old and not a person barred from receiving services under the laws of the United States.

We do not knowingly collect personally identifiable information from children under the age of 13. If you are under 13, please do not submit personal information to us or use our website.

We Collect

To provide you with a better shopping experience, we collect your personal information in different ways. Why we collect your information and what we do with it depends on the type of information. The tables below provide more details.

YOUR PERSONAL INFO.

We Collect

 Why?
Name
  • shipment or billing
  • personalize your website experiences
  • prevent and detect fraud
Email
  • send updates about your order
  • contact you regarding your order
  • keep you up to date about our products and promotions. 
Phone Number
  • contact you regarding your order
  • text you order updates
Shipping Address
  • fulfill your order
  • prevent and detect fraud 
 
YOUR PAYMENT INFO.

When you place an order, we require payment information but We DO NOT collect, process, transmit or store you card (credit-card or debit card) information. All your card information are processed with Paypal or Stripe.

Both Paypal and Stripe meet the highest security standard (PCI DSS Level 1) to safeguard your payment information. 

ANONYMOUS INFO.
 
We also receive anonymous and aggregated personal information through Google Analytics. We use Google Analytics to ensure our website functions and to improve neatla.com shopping experience. Google Analytics information are Anonymous and we DO NOT know any personal info. from the analytics provided.
 
YOUR REVIEWS

We allow customers to provide feedback in the form of reviews about our products and comments on our posts. Any information that you disclose on public portions of the website, are not private and may be viewed (and potentially shared) on neatla.com and beyond. 

Information Collected Why?
Review
  • To improve the experience for you and other users like you
  • To respond to your requests and ensure you receive great customer service
Comments
  • To provide feedback based on your communications
  • To allow us to reference contest entries
 

Security

neatla.com take reasonable steps to safeguard your financial information. we use token to request fund from your credit or debit card. So even in the worst case scenario, your card information is still secured.

neatla.com is located in the United States, and we store your information in the United States.

neatla.com contains links to other websites for payment or social login purpose. We also use third-party plug-ins in certain places on our website. For example, when you click on an icon on the website to share our products on a third party social platform, you may also loading content from that third-party site. These interactions are subject to the privacy policy and terms of service of the third-party site, not ours.

We Share

Except as otherwise set forth in this Privacy Policy, we never sell or share your information to other companies for their marketing purposes.

neatla.com works with third-party service providers to improve our website, to deliver your orders, and to provide marketing services.

Our service providers below may have access to your order information:

  • Google: Search Engine Optimization
  • Mailchimp: Email Notification
  • Stripe: Creditcard Payment
  • Paypal: Paypal payment